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Chief Operations Officer
Full Compass

The Chief Operations Officer (COO) of Full Compass will guide the leadership team to achieve strategic goals for company growth, stewarding the vision of the owners and board. The COO will be responsible for achieving unified strategic initiatives through improved efficiencies in sales, marketing, merchandising, finance, IT, and facilities operations. She or he will possess high emotional intelligence, humility, exceptional communication skills, and proven experience successfully leading teams. The COO will motivate, mentor, and support functional leaders in honing the processes and systems which drive the larger vision and bottom line growth. This person will evoke and instill trust in employees and owners alike, to see the potential growth opportunities ahead, and to enjoy the process of getting there together.

The COO will drive the continued evolution of Full Compass as the market leader in meeting the audio/visual and sound needs of the B2B professional marketplace, including the expansion of relationships and business in key professional verticals and with vendors, identifying opportunities, and taking calculated risks, working closely with Susan and Jonathan Lipp and the executive team. The COO will work to strengthen overall sales, improve the flow of products, and drive a customer experience and business model that will ensure at least 5% YOY growth. He or she will possess respect for the company’s past, while focusing on the future, inspiring and successfully implementing best practices that will continue to position Full Compass as the premier supplier of professional audio, video, and lighting equipment.

Full Compass is a national leader in professional audio, professional video, A/V, and lighting sales. The company offers over 700 top equipment brands. Additionally, Full Compass has a fully equipped Service department that is an authorized repair center for most of the major brands. An integrated Parts department completes the Service department, giving Full Compass the ability to fix both in-warranty and out-of-warranty products, including vintage equipment.

Full Compass has 230 employees, with highly-trained sales professionals accounting for about one third of the workforce. The company's annual sales exceed $120 million. No other major competitor focuses exclusively on the professional market. Early on, Full Compass built its business with unique and creative direct marketing. Today, Full Compass recognizes a changing customer and marketplace, and is aggressively working to revamp its marketing to strengthen brand recognition with younger professional customers, contractors and A/V technicians as the best source for knowledgeable, sound advice and tech solutions.

Over the decades, technologies, products and markets core to Full Compass' business have evolved. One thing has never changed: Dedication to offering a wide selection of top-quality merchandise, attractive prices, expert buying advice, and exceptional customer service.For more information, please visit www.fullcompass.com.

Responsibilities:

  • Promote an organizational culture that fosters a customer-centric focus and passion for working with A/V and sound professionals, cooperation, open and frequent communication across departments, innovative thinking, agility, and a commitment to achieving a common organizational vision.

  • Collaborate with the owners, board, and the leadership team in the implementation of agreed-upon strategies to meet annual and long-term goals, serving as an effective conduit between owners and employees when necessary. Articulate and steward the vision and strategies.

  • Work collaboratively with the executive leadership team and owners to support and further the unique value proposition of Full Compass as the B2B resource for tech professionals, including brand identity in the marketplace, and back end processes tied to IT and inside communications. Ensure all team members are aligned to achieve organizational results.

  • Explore and identify new or improved resources and processes in partnership with the owners and the executive leadership; successfully incorporate them with existing practices to deliver improved outcomes in marketing, sales, merchandising, shipping, supply chain, IT, and general work flow.

  • Work closely with the VP of Finance and other department leaders to create and manage annual budgets, monitor actual financial performance relative to budgets, and assure financial stability and transparency for owners. This will include overseeing the implementation of a new purchasing system.

  • Lead and mentor the leadership team to meet goals, ensuring that all teams meet their performance expectations, support their teams appropriately, and work within their budgetary constraints. Support their professional growth.

Qualifications:

  • Ten + years of experience and proven success driving innovation in an operational and strategic business development leadership role.

  • Experience working in/with a family-owned company with involved owners desired.

  • Ability to align executive staff with owners’ business philosophy.

  • Significant and proven leadership skills guiding financial and administrative practices, and marketing and communications, with an understanding of distribution models, shipping and supply chain, and vendor relationships in an ecommerce and distribution environment.

  • Experience with commercial and professional (B to B) distribution environments, rather than B to C environments.

  • Proven ability to raise the profile of the organization within the industry and in the community.

  • Demonstrated collaboration and relationship-building abilities, to bring together all stakeholders to develop and attain set objectives.

  • Experience establishing and managing a sizeable, complex budget.

  • Demonstrated ability to grow both top and bottom line through strategic and effective marketing and business development efforts driven by informed industry prediction, data analysis, and business agility.

  • A commitment to support of the arts and music education, both locally and nationally.

  • Exceptional EQ, communication and interpersonal skills, including listening and “translating” important communications between owners and employees with clarity and respect.


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