Skip to main content

Director of Operations

Willy Street Co-op

The QTI Group is partnering with Willy Street Co-op to hire their next Director of Operations.

The Director of Operations provides overall strategy and leadership for operations and the purchasing function of the Willy Street Co-op according to the established Mission, Vision, and Cooperative Principles. This career professional is responsible for coordinating and standardizing practices across three retail store locations and the off-site production kitchen.

The Director of Operations reports to the General Manager, and directly or indirectly supervises all employees within the three retail store locations and the off-site production kitchen. The Chief Operations Officer is an integral member of the executive leadership team and a member of the Co-op Steering Committee.


  • Establish the strategic direction of and implement best practices for overall retail operations and purchasing across three store locations and the off-site production kitchen.
  • Direct the development and implementation of sales and operational initiatives and processes to ensure that organizational goals are being met.
  • Develop and lead a forward-thinking, strategic vision to optimize operations.
  • Develop, implement, and oversee sales strategies and performance goals; maintain detailed records for analysis, and evaluate the sales performance of locations individually and collectively
  • Design and implement strategies to increase operational effectiveness and maximize long-term store performance, including strategies to increase profits
  • Plan, direct, and control all prepared food production to meet operating and financial goals and customer needs across a multi-site operation
  • Collaborate with Site Leads to develop and implement the infrastructure and workflow for product receiving and transfers, pricing accuracy, inventory, and logistics
  • Ensure compliance with company/state policies such as safety, wage and hour, sanitation, and purchasing
  • Stay current on all market conditions and industry trends to ensure that the Willy Street Co-op’s operations and purchasing strategies remain competitive and relevant
  • Additional areas of responsibility include:
    • Diversity, Equity & Inclusion
    • Community Outreach
    • Customer Experience & Satisfaction
    • Financial Performance
    • Human Resources in partnership with the Director of People & Culture
    • Marketing & Communications in partnership with the Director of Marketing and Communications
    • Planning and Leadership
    • Executive Team
    • Product Management, Data & Logistics


  • Minimum of 7 years of experience and successful track record in cross-functional retail grocery business management, including (but not limited to) purchasing, direct/indirect procurement, marketing, department operations, and other related areas
  • Minimum of 5 years of supervisory experience with a demonstrated ability to create a healthy work environment focused on customer service and excellence
  • Proven track record in retail growth and development, particularly among a diverse customer base
  • Demonstrated success in process improvement, with an eye for bridging coalitions among a diverse set of stakeholders with competing priorities
  • Demonstrated ability to understand business direction, customer requirements, supply management, marketing strategy, and demand generation fulfillment strategy
  • Excellent analytical and problem-solving skills, with the ability to present complex data sets to various audiences in an easily digestible manner
  • Experience in budget planning and preparation, with a particular focus on operational efficiency
  • Proven financial analysis and reporting skills, with the ability to translate complex data sets to relevant stakeholder groups
  • Excellent written and oral communication skills; able to effectively collaborate with stakeholders with varying degrees of seniority, employee classifications, and lived experiences
  • Ability to effectively share creative and innovative ideas to enhance the efficacy and efficiency of services to customers, employees, and external stakeholders
  • Excellent cross-functional project management skills, with the ability to build consensus and collaboration across reporting structures
  • Strong commitment to the vision, values, and structure of the Co-op
  • A desire to address complex issues collaboratively with the General Manager, leaders, and staff
  • Ability to build teams and hold others accountable in a way that builds trust and commitment
  • Demonstrated skills in organization, management, and completion of multiple projects simultaneously
  • Passionate about working in an organization that values and promotes Diversity, Equity, Inclusion
  • Demonstrated application of principles related to Diversity, Equity, and Inclusion to adapt and evolve to changing workplace norms and conditions

Preferred Qualifications

  • Previous experience working with labor unions in a unionized environment
  • Previous experience in a co-op grocery environment
  • Retail local, organic, or natural foods experience

Equal Employment Opportunity Statement:

The Willy Street Co-op embraces diversity and inclusion; we are an equal opportunity employer and do not unlawfully discriminate in employment. The Co-op is committed to building a team that represents a variety of backgrounds, perspectives, and skills; and a workplace environment of mutual respect and benefit to all.