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Part-time Customer and Operations Assistant
Cust Svc/Sales
Location:Madison, WI
Pay: $31,200.00
Work type: Direct Hire - Part TimeDate Posted:
Job ID: MR9209981028
Job Description
Summary:
We're seeking a highly organized and proactive part-time Customer and Operations Assistant to join our client onsite in the heart of Madison, WI! This role will support day-to-day operational logistics, vendor relationships, and customer order fulfillment, ensuring smooth operations and providing exceptional customer service. Pay is $25 per hour ($31,200 annually) or more based on experience.
The part-time schedule is as follows:
24 hours per week:
- Monday 8 hours
- Wednesday 8 hours
- Remaining 8 hours are flexible to be worked within regular business hours
Responsibilities:
- Ensure materials are prepared for client and customer visits; coordinate related logistics
- Serve as primary contact for custodial services, landlord communications, and vendor relationships
- Manage inventory of lab coats, first aid kids, high-use items and shipping materials
- Oversee customer order intake, fulfillment, and communication including quote generation and courier coordination
- Maintain compliance with regulatory requirements (dry ice handling, HTS codes)
- Track and archive outdated documents such as packing lists and SDS sheets
- Support equipment management including purchasing, monitoring, and disposal
- Provide general office support including reception duties, meeting prep, and special projects
- Pick up dry ice weekly using personal vehicle (mileage reimbursed)
- Assist with product kitting and inventory monitoring for manufacturing support as needed
Qualifications:
- High school diploma required
- 2+ years of experience in administrative, customer service, or operations support roles
- Strong written and verbal communication skills
- Proven ability to prioritize tasks and demonstrate problem-solving skills
- Comfortable working independently and collaboratively across teams
- Ability to lift up to 50lbs and maintain dry ice certification (training provided)
- Valid driver's license and access to a personal vehicle (mileage reimbursed)
#MMAS