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Benefits / Payroll Coordinator

  • Madison, WI
  • Direct Hire - Full Time
  • First Shift
  • bh_3481
  • Competitive
  • Human Resources
  • 3/27/2020
The QTI Group has partnered with a Madison based professional services firm to hire a Benefits / Payroll Coordinator. This in an integral role administering the day-to-day activities involved in on-boarding new employees, providing education through processing bi-weekly payroll, timely benefit enrollments, employee changes and terminations within the plans; daily communication and timely follow-up to employee questions. This position provides customer service to staff, external customers and vendors.


  • Receives, responds to, and resolves benefit questions, feedback and problems from employees and colleagues.
  • Advises current and prospective employees and colleagues on benefit eligibility, options, and applicable timelines according to established policies and procedures.
  • Administration of benefit programs; including enrollments, terminations and changes related to the medical, dental, flex, vision, life insurance, accident and disability, and transit plans.
  • Responsible for updating and managing benefit payroll deductions, ensuring accuracy
  • Responsible for the entry of all benefit enrollments within carrier websites to ensure benefit enrollments are complete and accurate
  • Act as a liaison between employees and insurance providers to resolve benefit related issues and ensure timely and effective communication
  • Conduct new employee orientation to ensure employee understands the background of the company and the services we provide for benefits and related policies. Ensure employees have a strong understanding of how our benefit plans work.
  • Enter, update and verify changes, before processing multi state exempt and non-exempt payrolls.
  • Review and verify timekeeping system to ensure all employees have submitted time prior to starting payroll processing.
  • Update and verify payroll verification spreadsheets to ensure accurate reporting of information
  • Administer payroll processes on a bi-weekly basis and on an as needed basis for bonus payout while working closely with the Finance and Employee Services teams to ensure that payroll is carried out accurately and in a timely fashion.
  • Management of the Benefit Help Inbox by providing accurate and timely responses to employees and managers regarding their benefit questions. Forward questions to appropriate people when necessary and follow-up to ensure timely responses. Serve as back for COBRA and Leave of Absences administration processes
  • Maintain employee benefit files and update employee payroll records within the system as needed
  • Ensure plans are administered under appropriate federal and state laws and regulations
  • Perform other Employee Benefits related duties as assigned.
  • Maintain a strong working relationship with our firm HR partners


  • A Bachelor’s degree in Human Resources or equivalent education and experience with benefit plan administration and payroll processing
  • Minimum 2 to 4 years in benefits or experience related to benefits and multi-state payroll administration and Human Resource generalist activities
  • Experience working within HRIS systems
  • Strong knowledge of federal and state regulations
  • Knowledge of human resources principles and basic benefits administration principles
  • Knowledge of payroll best practices, Labor Law regulations and Wage and Hour compliance
  • Knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook) and familiarity with payroll and HRIS software
  • Excellent communication and interpersonal skills; Ability to effectively communicate with all levels of the organization
  • Ability to work under limited direction
  • Excellent accuracy and detail orientation
  • Excellent problem-solving capabilities and organizational skills
  • Ability to maintain high level of confidentiality
  • Ability to prioritize and handle multiple assignments at one time