Bilingual Spanish Customer Support Specialist


Madison, WI
Direct Hire - Full Time
First Shift
104283
Competitive
Customer Service/Sales
3/13/2019

Summary:

The QTI Group is assisting our client in locating a Bilingual Customer Support Specialist who is fluent in Spanish for a direct hire opportunity located in downtown Madison. The ideal candidate will be tech savvy, able to work in a small-team environment, and be a creative thinker. Operating full time, this role has hours Friday through Tuesday with a flexible schedule from 7:00AM to 4:00PM, offers competitive pay, and operates in a dog friendly environment. Apply today for consideration!

Responsibilities:

  • Maintain user satisfaction by addressing all concerns in a timely manner
  • Assist development team in addressing problems with software, while working to locate solutions when available
  • Assist customers with solving problems
  • Manage priorities, working to complete daily issued tickets while completing long term projects
  • Other duties as assigned

Qualifications:

  • 1-2 years of customer service experience, preferably in an office environment
  • Must be fluent in Spanish and English, able to communicate clearly both written and verbally
  • Proficient knowledge of Microsoft Office Suite of products with emphasis in Excel and Word
  • Operational knowledge of ZenDesk Online Chat
  • Ability to provide creative solutions for problems
  • Must have excellent active listening skills and able to fully comprehend requests
  • Ability to work independently and as part of a team
  • Must have excellent time management skills, able to manage an everchanging workload
  • Must feel comfortable working in a dog-friendly office environment

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