Bilingual Spanish Customer Support Specialist

Madison, WI
Direct Hire - Full Time
First Shift
Customer Service/Sales


The QTI Group is assisting our client in locating a Bilingual Customer Support Specialist who is fluent in Spanish for a direct hire opportunity located in downtown Madison. The ideal candidate will be tech savvy, able to work in a small-team environment, and be a creative thinker. Operating full time, this role has hours Friday through Tuesday with a flexible schedule from 7:00AM to 4:00PM, offers competitive pay, and operates in a dog friendly environment. Apply today for consideration!


  • Maintain user satisfaction by addressing all concerns in a timely manner
  • Assist development team in addressing problems with software, while working to locate solutions when available
  • Assist customers with solving problems
  • Manage priorities, working to complete daily issued tickets while completing long term projects
  • Other duties as assigned


  • 1-2 years of customer service experience, preferably in an office environment
  • Must be fluent in Spanish and English, able to communicate clearly both written and verbally
  • Proficient knowledge of Microsoft Office Suite of products with emphasis in Excel and Word
  • Operational knowledge of ZenDesk Online Chat
  • Ability to provide creative solutions for problems
  • Must have excellent active listening skills and able to fully comprehend requests
  • Ability to work independently and as part of a team
  • Must have excellent time management skills, able to manage an everchanging workload
  • Must feel comfortable working in a dog-friendly office environment


We have a knack for matching talent with culture and culture with talent. It’s something that comes with open, honest communication—a skill we’ve honed through years of sharing knowledge and building connections within our communities. We do this because we believe the well-being of you and everyone else is more than professional. It’s personal.

Learn more about how we can help fulfill your needs.