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Customer Service Rep

  • Madison, WI
  • Contract to Hire - Full Time
  • First Shift
  • 111576
  • $16.00
  • Customer Service/Sales
  • 7/1/2020


    The QTI Group is recruiting a Customer Service Representative to work in Monona on a contract to hire basis. This full-time role will operate Monday through Friday from 8:30 a.m. to 5:00 p.m. and will pay starting at $16.00 per hour, commensurate with experience. A highly competitive benefits package will be offered upon hire. This position will be supporting customers with orders, identifying replacements, and miscellaneous questions, and ensuring a satisfactory customer experience with every interaction. To succeed in this role, outstanding communications and customer service skills are required, plus candidates should possess a professional, driven demeanor. The company is a leading industrial distributer with a small local office that has a fast-paced, energetic environment. If this exciting opportunity sounds like the perfect career for you, please apply today! Business casual work environment!


  • Provide customers with expert assistance to a wide variety of questions and problems
  • Interact extensively with customers to clarify their needs, research, and recommend parts
  • Build ongoing business relationships with customers through repeated contact and consultation
  • Provide quotes as requested
  • Occasional hands-on duties that will require mechanical aptitude
  • Physically measure specs on a wide variety of parts
  • Meet and exceed monthly sales goals while increasing customer satisfaction
  • Other duties as necessary or assigned

  • Qualifications:

  • Associates degree or higher in relative fields is preferred
  • 1+ years of customer service experience in an office or parts related setting
  • Prior sales experience, or SAP/ERP experience preferred
  • Mechanical and mathematical aptitude
  • Valid driver’s license required
  • Strong written and verbal communication skills
  • Ability and desire to learn new systems and processes quickly
  • Strong computer skills, particularly Excel and Word
  • Knowledge of industrial distribution products and hydraulics preferred

  • #ind123