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Director of Learning Technology Solutions

  • Madison, WI
  • Direct Hire - Full Time
  • AE93964739
  • Competitive
  • Executive
  • 3/9/2023

Credit Union National Association is recruiting for a Director of Learning Technology Solutions via The QTI Group.

Credit Union National Association (CUNA) is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We’ve been named a Top Workplace for two years in a row by the Wisconsin State Journal (WSJ).


Credit Union National Association is excited to announce an opening for a Director of Learning Technology Solutions. This integral role will lead the Learning Solutions team and cross-functional partners in driving operational effectiveness and continuous improvement to manage revenue, scale, volume, and growth. This position partners with internal senior business leaders to understand the revenue needs and provide technology, expertise, and guidance. They are responsible for the development, implementation, and maintenance of business recovery plans and developing an online learning technology strategy that balances the external end-user experience with administrative requirements and revenue. The ideal candidate will have experience in management, system development, project management, learning management systems, reporting tools, revenue generation, and training databases.

This position has a flexible hybrid or remote schedule assigned to CUNA’s Madison, Wisconsin office.


Vision, Strategic Planning, and Continuous Innovation/Improvement

  • Develop an online learning technology strategy that balances the external client end-user experience with administrative requirements (e.g., deployment logistics, reporting/tracking considerations, and easy access to learning resources).
  • Define the direction, vision, and continuous improvement plan for the client-facing learning solutions team and ecosystem to support the continuous growth of a profitable online learning culture for the Credit Union National Association’s subscribers.
  • Maintain and enhance a learner-centric ecosystem to be scalable and flexible, with current and new technology.
  • Implement a process to gather, analyze, and leverage data to identify user trends and improvements, support the analytics and measurement strategy, and define the impact of the learning systems.
  • Provide direction, relationship management, and contract development for unique external clients and system organizational relationships.

Stakeholder Management, Collaboration, Communications, and Adoption

  • Drive effective change management; present to or engage with stakeholders and peers to bring them along on the journey and get their support on key initiatives, upgrades, or learning technology transitions.
  • Collaborate and communicate with transparency with other teams, team members, and vendors as needed to complete tasks and projects, and resolve issues.

Governance, Operational Excellence, and User Experience

  • Establish and maintain governance for the learning systems to enable a consistent, seamless, and exceptional user experience.
  • Responsible for the development, implementation, and maintenance of business recovery plans.
  • Responsible for platform maintenance, improvements, documentation, setting strategy for training, and design.
  • Collaborate with Learning Content, Sales and Business Development, Marketing, Business Intelligence, and Business Systems and IT, cross-functionally to provide direction, relationship management, and contract development, for unique credit union and system organization relationships to include training of online learning solutions (LMS+) and database structure, external course setup and maintenance, content integration, data output, customer service and technical service for external training events, and external data access and report requirements.
  • Provide direction to business areas during upgrades, customizations, and migrations.
  • Ensure the look and design of the learning technology interface are user-friendly, easy to navigate, and inspire and motivate external subscribers to learn and become more engaged.
  • Develop and execute integrated learning systems operations and deployment strategies across our, functional and market teams.
  • Create, maintain, and analyze data structure. Responsible for understanding, manipulating, and assessing data anomalies.
  • Develop, manage, and maintain the Learning Solutions budget. Identify and create a fee-based structure driving strong business growth and performance with the investment provided; align with Finance and IT on funding/investments and capital costs.


  • Lead the Learning Solutions team and cross-functional partners driving operational effectiveness and continuous improvement, managing, and anticipating resource impacts, and evolving the team’s skills and organizational structure to manage scale, volume, and growth.
  • Lead team of managers, specialists, and contractors, and vendors, in creating and delivering high-quality, high-impact, innovative, human-centered solutions that can be scaled.
  • Develop and coach team member(s) to help them reach career goals and continue to grow their skills, setting them up for success in their current and future roles.

Network, Collaboration and External Research

  • Partner with internal senior business leaders to understand revenue needs, incorporating into overall Solutions Business strategy and revenue guidelines.
  • Provide technology expertise and guidance to all learning teams, especially as it relates to connecting or adding new online technology solutions to the learning ecosystem.
  • Network externally, research, and experiment with leveraging emerging industry best practices, methodologies, and innovative solutions that enhance and reimagine the external online learner experience creating a culture of innovation and constant improvement.
  • Research technologies within the organization to repurpose and optimize investments.


  • BS/BA in Business Administration or relevant experience in lieu of education.
  • 5+ years of experience in project management, systems development, training databases, learning management systems, team workgroup, customer service, query, and reporting tools is required.
  • 5+ years of managerial, supervisory, and/or demonstrated leadership experience.
  • Adult education and/or association experience is preferred.
  • Experience in developing and delivering business impactful learning development and talent management programs is preferred.
  • Ability to lead through influence in a matrixed environment and demonstrated ability to excel in a collaborative and team environment.
  • Ability to drive solution and resolution with speed; demonstrated multi-tasking and project management.
  • Strong understanding of educational technology applications and administration of Learning Management Systems [LMS].
  • Strong organization, prioritization, and verbal/written communication skills are required.
  • Critical problem-solving, collaboration, and troubleshooting skills are required.
  • Business and data analysis skills, familiarity with query and reporting software tools, and knowledge of relational databases are required.
  • Experience working in word processing, spreadsheets, and presentations software.
  • Experience with public speaking and presentations.
  • Highly effective interpersonal skills are required, including the ability to manage multiple relationships among internal and external contacts of CUNA.
  • Ability to follow through on assigned tasks and projects with minimal supervision.
  • Ability to travel up to 35 days per year.

CUNA is an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At CUNA, we believe our differences are our strength, and we are committed to creating an inclusive environment for all employees.

Passionate / Collaborative / Inclusive / Authentic / Accountable (our Values)

Internal job grade: 12/12m