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General Maintenance Manager

  • Madison, WI
  • Direct Hire - Full Time
  • First Shift
  • bh_3526
  • Competitive
  • Operations
  • 5/28/2020

The QTI Group has partnered with Madison's premier provider of Class A commercial real estate to recruit and hire a General Maintenance Manager.

The General Maintenance (GM) Manager is responsible for overseeing the GM technicians, and the installations, repair and maintenance efforts across Urban Land Interests’ commercial portfolio.

This position manages a general maintenance team of five to seven employees and supports over 1,400,000 square feet of commercial Class A office space located on Madison Capital Square.

The general maintenance team’s responsibilities include repair, maintenance, replacement, and project management for a full range of facility functional areas.

These include finishes, hardware, light mechanical maintenance, roofing systems, façade systems, fenestrations and glazing, life-safety systems, sprinkler systems, fire suppression systems, snow removal, light grounds work, access control, security, and other related systems.

The GM Manager coordinates closely with the city of Madison and other commercial operations managers to understand residual impact of any and all city projects. This position also provides backup leadership to the other functional manager areas and is expected to be proficient in a wider range of facility related processes and systems.


Develop and institute programs, policies, and procedures that enhance the commercial operations department’s ability to deliver a quality product and maintain quality environments, as well as promote safety, accountability, and company profitability.

Anticipate, plan for, and manage a range of facility projects, including complex multi-year engagements. Must have critical evaluation skills to unearth root cause issues and develop a range of alternatives to present and advocate with owner stakeholders. Consistently demonstrate communication success with all stakeholders. Know how to effectively use communication to further our mission and unite all ULI behind a common goal.

Prepares, negotiates and administers general facilities maintenance work. Work to include preparing budgets for general maintenance projects, overseeing project execution, resolving complex work problems, recommending contract change orders, preparing progress reports, and reviewing invoices and authorizing payments.

Tenant issue resolution, for tenant-driven inquiries which require coordinated response and judgement to advance an issue through various teams at ULI while assuring appropriate response to tenant or any other affected party.

Perform physical inspections of property, reviews asset condition, and makes recommendations for improvement. Investigates chronic or reoccurring issues, develops solutions, makes programming adjustments as needed for improvement.

Manage portfolio operating expenses in a manner consistent with the highest quality Class A environments, balancing short term cash needs with long term asset ownership. To include budgeting, management, and cost containment practices for all operating expenses. Including but not limited to service contracts, materials and supplies, labor, and all related operations.

Manage general maintenance department profitability.

Be an active member of the commercial management team to provide management support and continuity. Provide on-call support to all ULI operations departments.


Effective written and verbal communication skills.

Ability to motivate staff to be the best they can be and unlock their talents.

Ability to build positive relationships in all encounters with stakeholders.

Ability and predisposition to use influence leadership first, to advance all interactions to a better result.

Knowledge of maintenance and customer service operations

Knowledge of general building systems and operation

General knowledge of the built environment, including design and construction.

Facilities knowledge and experience required

Ability to problem solve and prioritize tasks is vital

Proven Ability to be an effective communicator, demonstrated by the use of various communication tools to unite employees and advance the company’s mission.


Bachelor’s degree preferred


10 years of progressively increasing responsibility

10 years of directly managing people
Proficiency with MS Office and Excel superuser