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HR Client Services Representative

  • Hartland, WI
  • Direct Hire - Full Time
  • First Shift
  • 111487
  • $40,000.00
  • Human Resources
  • 6/26/2020

Summary:

The QTI Group is partnering with an area company to recruit for a direct hire HR Client Services Representative opening! Acting at the primary contact for their HR customers, you will provide excellent customer service support, resolve client issues, support client satisfaction and retention goals, and train newer clients on the system & procedures. This position is available in either Madison or Heartland and offers full benefits and a competitive salary.

Responsibilities:

  • Provide top-notch customer service to clients including client follow-up, resolving any client concerns and recognizing when an issue must be escalated to another area for resolution
  • Be conscious of possible new opportunities for additional products and services for our clients
  • Keep updated on the Company’s services, system & software changes
  • Keep updated on changes in wage & tax law
  • Properly document all client communications with the CRM system.

Qualifications:

  • 2+ years of Human Resources experience required
  • Time & Labor and Payroll experience a plus
  • Experience using an HRIS required
  • Must be comfortable troubleshooting software issues
  • Experience working with customers and providing excellent customer service required
  • Top-notch communication and data entry skills
  • Excellent phone, computer, and data entry skills
  • Ability to multi-task
  • Ability to work both as a team member and individually
  • Thrive working in a fast-paced environment