Instructional Design Manager

Madison, WI
Direct Hire - Full Time
First Shift

Credit Union National Association is recruiting for an Instructional Design Manager

via QTI Executive & Professional Search.

Credit Union National Association is excited to announce an opening for an Instructional Design Manager. The Instructional Design Manager will drive the design and implementation for four face-to-face conferences annually in addition to leading the evolution of a board-focused training program/product line. A successful candidate will have a background in instructional design, a deep understanding of adult education, be customer & experience-focused, and have the desire to push & drive change!


  • Responsible for researching, developing, implementing, evaluating, monitoring and maintaining educational programs and events that meet the critical credit union staff/management/volunteer training needs.
    • Creating curriculum that is timely and relevant to current credit union concerns and is based off of identified competencies.
    • Developing and designing curricula based on sound adult instructional design principles, as well as research, focus groups, evaluation and assessment results.
    • Selecting and building highly experiential and innovative activities with, negotiating fees, scheduling, and coaching high-quality faculty who are well versed in their subject areas, as well as being highly qualified adult educators.
    • Ensuring faculty provide high quality, comprehensive instructional support materials for students and recommending additional pre-work, post-work, or during session exercises/activities where appropriate.
    • Determining the appropriate delivery channel and blended- learning components for the content.
  • Special projects may include the development and creation of certificate programs, training programs, consulting services, league relationships, serving as a LMS liaison with advisory committees and/or other projects deemed appropriate by the Director of Learning Events.
  • Responsible for ongoing on-site, online, and audio evaluation of all curriculum, as well as feedback and coaching to instructors, assisting instructors in modifying content and creating exercises/activities as appropriate.
  • Other on-site and online duties include coordination of assigned schools/events including conference weaving activities, webinar and audio facilitation, coordinating student registration, conducting student orientation, making faculty introductions/announcements/facilitating student discussions & acting as back-up in case of last minute faculty cancellations.
  • Work with hotel/property to ensure all meetings rooms, meals, and hotel rooms meet contract specifications. Act as emergency contact to all program participants and faculty.
  • Responsible for preparing, administering, adjusting and projecting a budget and business plan for each assigned program. Responsible for meeting attendance, financial, and educational goals for each program.


  • BA/BS degree in Learning Technologies, and Instructional Design with emphasis in Adult Education and or the equivalent work experience
  • 4 years of credit union operations and/or finance experience preferred, 4 years instructional design & development; 2 years fiscal/budgetary management experience, 2 year of experience in design & delivery of on-line adult training programs preferred.
  • Excellent public speaking, writing, communication and leadership skills needed.
  • Additional skills include working knowledge and detailed understanding of the course creation software, the ADDIE Model or rapid Prototyping, project management, statistical analysis, creativity, decision-making, innovation, initiative, word processing, spreadsheet, windows, multi-media software, synchronous software and equipment.
  • Must be able to travel 45-50 days per year

Internal job grade: 11m

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