Skip to main content

Learning Events Coordinator

  • Madison, WI
  • Direct Hire - Full Time
  • AE921621524
  • Competitive
  • Office/Clerical
  • 6/30/2022


Credit Union National Association is recruiting for a Learning Events Coordinator via The QTI Group.


Credit Union National Association (CUNA) is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We’ve been named a Top Workplace for two years in a row by the Wisconsin State Journal (WSJ).


Summary


Credit Union National Association is excited to announce an opening for a Learning Events Coordinator. The Meetings Coordinator supports the various Instructional Design Managers in Learning Events, with the coordination and administration of assigned educational programs and events. The Meetings Coordinator also acts as a customer service representative for Learning Events and the Center for Professional Development


This position will be considered a hybrid with a blend of remote and in-office at CUNA’s Madison, Wisconsin office.


Responsibilities:


  • Work with Instructional Design Manager for coordination of face-to-face and hybrid programs to include facilitating speaker contracts, communication with speakers, registrants, and attendees regarding logistics. Assist with procurement, and preparation of program materials both print and electronic.
  • Assist with the preparation of online classroom, such as loading documents required for online access and compile other various supports resources for the program.
  • Coordinate hotel logistics for registrants, exhibitors, and speakers.
  • Organize all event materials for shipment.
  • Assist with onsite activities, organization of onsite office, signage, registration, speaker introductions, work with hotel staff to ensure contractual needs are met and other activities as needed.
  • Coordinate any testing requirements and grading materials and assist students as needed.
  • Work with Instructional Design Manager to coordinate eSchools, webinars, and virtual programs. Activities including building the event in the platform, communication with speakers and registrants. Procuring speaker materials to upload to platform (Pheedlooop, Social27, Adobe, etc.).
  • Set up webinar sessions, create and distribute invitations, and edit recordings.
  • Train speakers and staff on the platform tool.
  • Moderate and monitor live webinar sessions, including pushing out evaluations at the end of the session and sharing results with manager and speaker as well as assisting with technical difficulties that may arise with speakers and attendees.
  • Work with speakers and Instructional Design Manager for each event to discuss format of sessions, interactions, speaker bio and photo, logistics and support needed.
  • Stay current on platform upgrades and be prepared to train staff and speakers on changes related to upgrade.
  • Provide customer service (via phone and electronic) to leagues, credit unions, and program speakers regarding programs.
  • Cross-training is a critical necessity to ensure that member needs are met.
  • Be familiar with all training opportunities provided by Learning Events in order to answer member inquiries.
  • Run reports to track students who have earned designations each month and correspond with students due for recertification.
  • Prepare and distribute via email or system, certificates, and letters for students.
  • Assist with registration reports and maintenance as well as event communication.
  • Receive and review all invoices and expenses for face-to-face and virtual speakers and submit to Finance to process.


Qualifications:


  • Associate degree in Business, Communications, Hospitality/Hotel Management, Public Relations, Marketing, or relevant experience in lieu of education.
  • 3 + years of program assistant experience to include 2 years of educational program and/or meeting planning and budget experience.
  • Program coordination and meeting planning experience required.
  • Excellent verbal and written communication, interpersonal, and problem resolution skills are required.
  • Decision-making and research and analytical skills are required.
  • Budget planning and basic accounting skills are required.
  • Must be detail-oriented and follow benchmark quality standards in all areas of work responsibilities.
  • Ability to work with Windows and PowerPoint software, reporting software, Microsoft Word and Excel software, Adobe Acrobat, Adobe Connect, Adobe Meeting Room, and various virtual event platforms preferred.
  • Public speaking experience preferred.
  • Ability to travel up to 20 days a year.


CUNA is an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At CUNA, we believe our differences are our strength, and we are committed to creating an inclusive environment for all employees.


Passionate / Collaborative / Inclusive / Authentic / Accountable (our Values)


Internal job grade: LN