UX/UI Researcher and Designer

Madison, WI
Direct Hire - Full Time
First Shift
Information Technology

Credit Union National Association is recruiting for a User Experience/Interface (UX/UI) Researcher and Designer via QTI Executive & Professional Search.

Credit Union National Association is excited to announce an opening for a User Experience/Interface Researcher and Designer. This position is responsible for current UX/UI analysis, UX-based audience research, final design and the evolution of the company’s UX/UI across digital channels. With a user-centric approach, the UX/UI Researcher and Designer will create and oversee usability testing of CUNA’s digital properties, including identification of key user needs and goals, and create modern UX/UI solutions.


  • Work closely with cross functional teams including Digital, Design and IT to contribute and innovate UX/UI solutions for CUNA’s digital platform
  • Execute all visual design stages from concept to final hand-off to development
  • Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks; recommend UX/UI opportunities and improvements and oversee their implementation
  • Conduct usability testing research online and in the field to identify and fix potential user experience issues
  • Create test plans, run the testing (moderating), analyze results, conduct task-focused analysis, compile and present reports to stakeholders and the rest of the business
  • Create low- and medium-fidelity prototypes to test proposed experiences
  • Develop and maintain UX standards and best practices
  • Coordinate, conduct and moderate other UX research initiatives when needed


  • Bachelor's degree in graphic design, computer science or equivalent work experience related to human-computer interaction design
  • 5+ years of experience in a UX-based environment, including:
    • Development of interactive designs for web, web applications, mobile devices and other online platforms
    • Development of wireframes, storyboards, user flows, process flows, journey maps, personas, and site maps
    • Experience with user research platforms and methodologies
  • Strong working knowledge of HTML, CSS, Javascript, Adobe Creative Suite applications and associated design tools
  • Experience working with vendors and consulting firms (e.g. web development teams)
  • Strong professional skills in communication, collaboration, and the ability to influence stakeholders at all levels of the organization and serve as a UX/UI subject matter expert
  • Excellent project management skills including the ability to manage multiple priorities under tight deadlines
  • Outstanding presentation and oral and written communications skills
  • Comfort and willingness to work with colleagues in a variety of geographic locations

Internal job grade: 189

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