Sales Support Specialist
- Monroe, WI
- Direct Hire - Full Time
- MR98468878
- $60,000.00
- Cust Svc/Sales
- 7/16/2025
Summary:
Our client is seeking an experienced Sales Support Specialist to join their team! In this role you'll build and maintain strong relationships with customers, provide outstanding service with a "can-do" attitude, and serve as a go-to for product information and order processing. This position is onsite in the greater Madison area offering full-time hours and a competitive benefits package.
If you have a sales mindset, apply now!
Responsibilities:
- Serve as the main point of contact for assigned customers — responding to inquiries, resolving issues, and providing updates on orders, inventory, and deliveries.
- Enter, review, and track sales orders to ensure accuracy and on-time fulfillment.
- Coordinate with production, logistics, and warehouse teams to meet customer delivery needs and communicate any delays or changes.
- Support the sales team with quotes, reports, onboarding new customers, and maintaining customer portals.
- Monitor key sales and fulfillment metrics, identify trends, and present insights to management.
- Collaborate with internal teams (production, QA, planning, inventory, shipping) to align customer needs with operational capabilities.
- Assist with trade shows, customer visits, sample shipments, and promotional activities.
- General administrative support as needed.
Qualifications:
- High school diploma or GED required
- 2+ years of experience in sales support, order management, account management
- Experience with CRMs.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Strong communication, organizational, and problem-solving skills.
- Ability to multitask, prioritize, and work collaboratively across teams.
- A customer-focused attitude with attention to detail and a knack for improving processes.
- Willingness to complete background check.
#MMAS