Technical Support Coordinator
- Middleton, WI
- Temporary - Full Time
- AE91332064
- $19.00
- IT
- 6/4/2025
Summary:
The QTI Group is partnering with our Middleton-based client to hire a Technical Support Coordinator. In this role, you'll be responsible for coordinating service requests and ensuring timely resolution to meet customer technical service needs.
The QTI Group is partnering with our Middleton-based client to hire a Technical Support Coordinator. In this role, you'll be responsible for coordinating service requests and ensuring timely resolution to meet customer technical service needs.
This is a full-time, temporary position expected to last through September 30, 2025, with the possibility of extension or hire. The pay rate is $19.00/hour.
Training Schedule:
Weeks 1–3: Monday–Friday, 8:00am–3:30pm (½ hour lunch)
Weeks 4–12: Monday–Friday, 9:30am–6:00pm (½ hour lunch)
Weeks 1–3: Monday–Friday, 8:00am–3:30pm (½ hour lunch)
Weeks 4–12: Monday–Friday, 9:30am–6:00pm (½ hour lunch)
Regular Shifts:
Monday–Friday, 9:30am–6:00pm, with flexibility to cover as needed:
Monday–Friday, 5:30am–2:00pm and 2:00pm–10:30pm
Monday–Friday, 9:30am–6:00pm, with flexibility to cover as needed:
Monday–Friday, 5:30am–2:00pm and 2:00pm–10:30pm
The ideal candidate is detail-oriented, organized, and capable of managing priorities in a fast-paced environment. Apply online today to be considered!
Responsibilities:
- Receive inbound calls from service queue reporting status or requesting direction.
- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact.
- Ensure that the field technical staff or partners time spent onsite is utilized efficiently.
- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests.
- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to scheduling of technicians.
- Enter updates in customer databases per established best practices and customer requirements.
- Close out completed service requests in internal and customer database.
- Contact dispatched technicians to gather status or service requests in which the ETA or anticipated completion time requirement has been exceeded.
- Other duties as assigned.
Qualifications:
- HS diploma or GED equivalent is required.
- 1+ years of higher education in Information Technology with LAN/WAN infrastructure or equivalent industry experience.
- 2+ years of prior experience in a related field preferred.
- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location.
- Proven ability to effectively work in a team oriented, non-confrontational environment with customers and other departments.
- Strong verbal and written communication skills; ability to write reports and business correspondence.
- Must be able to lift and move up to 25 lbs.
- Proficient in Word, Excel, and Outlook.
- Should possess a professional and confident demeanor.
#MMAS