Customer Service Rep
- Middleton, WI
- Contract to Hire - Full Time
- AE77438828
- $19.00
- Cust Svc/Sales
- 3/29/2024
Summary:
We're seeking a dedicated Customer Service Rep with a passion for problem-solving and a commitment to excellence. If you're a self-starter, team player, and thrive in a fast-paced environment, apply today for this temp-to-hire opportunity in Middleton. Your skills are valued, and you'll enjoy a Monday-Friday schedule, full-time hours, and a competitive $19/hr. rate. Become the support for clients and let your positive attitude shine!
Responsibilities:
- Review, research and respond to customers and clients with appropriate information and resolve issues based on history and company/client policy, escalating as appropriate.
- Outbound and inbound calls with customers and clients using a multi-line phone system.
- Respond to email, fax, and voicemail messages in a timely, professional, and courteous manner.
- Work with customers to resolve invoice and payment issues.
- Contact past-due customers to obtain payment.
- Apply payments and credits accurately and per policy guidelines.
- Open mail and process payments.
- Perform credit and reference checks via phone, fax, or email.
- Explain reports and documents to clients and customers.
- Act as the liaison between our clients and their customers
- Prioritize tasks appropriately to resolve customer and client concerns effectively and in a timely manner.
- Other customer service-related responsibilities and special projects as needed.
Qualifications:
- A positive, can-do attitude, team player.
- Strong grammar, verbal, and written communication skills are required.
- Personal computing skills, including MS Excel, MS Outlook, MS Word, and keyboarding.
- Proficient typing skills, minimum 35 wpm.
- Customer service experience, preferably in an accounts receivable, bookkeeping, or collections position.
- Strong organizational and attention to detail skills are required.
- Ability to work successfully and multi-task in a fast-paced environment.
- Ability to learn quickly and take on new tasks.
- Ability to solve problems logically and creatively while following policies and procedures.
- Excellent research and organizational skills.
- Ability to maintain a high level of confidentiality.
- Willingness to complete a background check.
#MMAS