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Client Service Representative
Cust Svc/Sales
Location:Madison, WI
Pay: $41,600.00
Work type: Direct Hire - Full TimeDate Posted:
Job ID: AE801645413
Job Description
QTI is partnering with a well-established, growing technology organization in the fleet services and compliance space to hire Client Service Representatives for their Madison office. This role plays a key part in supporting customers, ensuring compliance accuracy, and delivering a high-quality service experience. It’s an excellent opportunity for someone who enjoys problem-solving, client interaction, and detail-oriented work in a collaborative environment.
This direct hire opportunity is fully onsite with a business-casual dress code. The team environment is collaborative and supportive, offering hands-on training, shadowing, and a strong focus on development and internal growth opportunities.
The position starts at $20/hour, based on experience, along with a comprehensive benefits package and paid time off. The schedule is Monday through Friday, 8:00 am–5:00 pm.
Responsibilities:
- Respond promptly and professionally to client communications.
- Build and maintain positive relationships with assigned customers.
- Research, address, and resolve client questions, issues, and concerns.
- Maintain accurate client records and perform data validation to ensure compliance accuracy.
- Coach clients on the use of internal platforms and tools.
- Stay current on procedures, regulations, and internal processes.
- Collaborate with internal teams to ensure effective issue resolution.
- Maintain confidentiality of sensitive and personal information (PII).
- Contribute to a supportive, team-oriented environment.
- Maintain consistent onsite attendance during business hours.
Qualifications:
- High school diploma required.
- 1+ year of customer service or office-based experience required.
- Backgrounds in customer service, administrative support, healthcare, hospitality, or data entry are welcomed.
- Strong verbal and written communication skills.
- Ability to multitask and work effectively with diverse personalities.
- Detail-oriented with strong problem-solving skills.
- Ability to exercise independent judgment and adapt to changing priorities.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Willingness to learn new systems, processes, and regulations.
- Self-starter with a proactive mindset and desire for growth.
- Ability to sit and work at a computer for extended periods.
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