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International Customer Service Representative
Cust Svc/Sales
Location:Windsor, WI
Hourly: $22.00/hr
Work type: Temporary - Full TimeDate Posted:
Job ID: AE343377626
Job Description
The QTI Group is partnering with a manufacturer in the Madison, WI area seeking an International Customer Service Representative (Temporary) to assist their International Customer Service team. This onsite, temporary position is covering a leave of absence and is expected to last at least 6 weeks. The schedule is Monday–Friday, 1st shift (7:30 AM–4:15 PM with a 45-minute lunch), with some flexibility. Pay is $22+/hr. based on experience.
This role will focus on supporting day-to-day customer service and logistical functions, assisting with orders, shipments, and general team coordination rather than owning the full scope of the position.
Responsibilities:
- Assist with order entry, updates, and tracking for international customers.
- Support shipment coordination and help prepare basic documentation.
- Maintain accurate records and ensure timely follow-up on orders.
- Respond to customer inquiries via email and phone.
- Coordinate with internal teams to support daily operations.
- Provide administrative and project support as needed.
- Perform additional duties as required.
Qualifications:
- Strong attention to detail and organizational skills.
- Excellent time management and ability to handle multiple priorities.
- Intermediate to advanced Microsoft Excel skills.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience with international shipping, logistics, or supply chain is preferred.
- Familiarity with Incoterms is preferred.
- Previous customer service or order processing experience is preferred.
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